How Does The CSI 2 Support Change Management?

The CSI 2 shows how each person prefers to approach change, so change practitioners can plan initiatives that work with people's preferences rather than against them.

In practice, it helps you:

• anticipate how individuals and teams are likely to respond to a particular type of change
• tailor communication so it lands with each change style
• identify where resistance may arise and address it early
• choose who is best placed to lead a change, depending on whether it calls for incremental improvement or fundamental redesign

The CSI 2 also shows how the different styles tend to perceive each other, and how they can communicate to reach workable outcomes. The research behind the tool is summarised in Is the Change Style Indicator a valid and reliable assessment?