+61 9555 7955Build a tribe of raving fans with customer service programs grounded in behavioural science
We recognise that organisations often face inconsistent service levels, varying coaching capabilities among team leaders, and skillset gaps, all while needing to maintain their teams' resilience in the face of challenges. These are significant pressures.
At the same time, we understand how crucial it is for your customers to have an exceptional experience. While many believe that service is simply about being friendly, turning customers into loyal advocates requires genuine connection.
That’s why our customer service training and development programs are grounded in behavioural science, neuroscience, and Emotional Intelligence, supported by well-established research on the 'Psychology of Customer Satisfaction.’ By equipping your team with a deeper understanding of human behaviour, emotions, and the psychological drivers of satisfaction, we empower them to consistently deliver outstanding service that transforms customers into devoted fans.
Our Customer Service Training Services
Can your organisation afford to continue to receive poor Net Promotor Scores?
What is the impact of continuing to rely on poor conversational maps that are transactional rather than experience oriented? If you don’t address both the mindset and skill set capability of your people nothing will change.
Neural Networks are skilled facilitators of customer service training programs. With over 20 years of experience, our customer service programs embed a service culture that aligns with your organisational values, combining engagement, customer focus, & performance accountability.
Working with us is as easy as
Claim your free 30min consult with one of our experts
Receive a concept paper outlining our recommended learning intervention
Agree on deliverables and get things underway!
[The Senior Leadership Program] has been such a valuable program and is really great to be in a position to apply so many of the skills. I could probably write another three pages reflecting on where I’ve become aware that I’m applying even little parts of the content... It’s gold! And seeing the impact in action give me the buzz that I love. I’m so excited to look back and see how my experience of the culture in the department shifts from viewing ourselves as separate functions, to seeing ourselves as ‘one team’ and what my role can be in shifting the culture - how powerful the program has been there!
Nicole Obermeit, Project Manager (Operations) - QLD Department of Primary Industries, Biosecurity Qld (National Fire Ants Eradication Program)
I have worked with Neural Networks over many years, on a variety of projects and in different industries. I cannot recommend them highly enough. The reason why I keep returning to NNC, is that they are genuine partners in the design and delivery of unique programs tailored to meet our needs.
Jessie Arney - Mercy Connect
Neural Networks has assisted in a mindset shift for our sales staff. Their teachings challenge the individual in both their personal and work life. We have been able to harness this previous latent energy and use it to continually break new ground.
Dean Tillotson, National Manager - Esanda Finance (ANZ Bank)
Here's why our approach is different
By partnering with us, you’re investing in a leadership development solution that’s as unique as your business.
Authentic Connection
We immerse ourselves in understanding your business
Exploration and Mapping
We map out the gaps and opportunities that will shape your path to success
Collaborative Design
We co-create a roadmap – everything is designed with you, for you
Personalised Impact
Every participant walks away with valuable skills and insights
Integration and Support
We provide continuous support and embedding activities
Program Evolution
We work collaboratively with you to ensure long-term success
