Our Commitment to Privacy

Thank you for visiting the Neural Networks consulting (http://neuralnetworks.com.au) website.
Protecting our customer’s privacy is very important to us.
This policy outlines Neural Networks Consulting Pty Ltd (NNC) approach to protecting the privacy of our customers, contributors and business contacts. Protecting customer information is important to us. You can feel confident that when you deal with NNC online, your personal information will not be used in anyway that you did not intend it to be used. NNC is subject to the National Privacy Principles (NPPs) that are contained in the Privacy Act 1988 (Privacy Act) and govern how NNC handles personal information.

1. What kinds of personal information does NNC hold and what is it used for?

1.1 Our Products and Services
NNC provides a range of consulting services for both the corporate sector and general public. NNC also provides a range of communication based products, including questionnaires, e-products and books. For the purpose of this policy, these are referred to as our “products and services”.

1.2 The Information We Collect
NNC may collect personal information about its customers, contributors and business contacts in a variety of ways.

(a) Existing Customers
For customers who ask for our products and services, NNC will collect information about you such as your name, contact information (including your employer details and email address, if appropriate) and delivery address. This information is necessary in order to provide our customers with our products and services and to manage our customer relationships. At the time of collecting this information, NNC may also request information about you to assist NNC in identifying which of our current and future products and services may best suit your requirements.
(b) Potential Customers
Sometimes NNC identifies the contact details of potential customers through NNC's own investigation, the purchase of lists or by other promotional means. This information is collected for the purpose of advising you about our products and services which are new or which may be of interest to you. If we do collect personal information about you in this way, we will provide you with the opportunity to control how that information is used. This is discussed further in this Policy at 2.2 below.
(c) Contributors and Business Contacts
If you are a contributor to an NNC publication or otherwise enter into business dealings with NNC, NNC will collect the personal information necessary to complete the relevant business transaction with you or to identify potential business dealings. This will include all personal information contained in all correspondence and agreement between you and NNC.
(d) Online Collection
For any existing or prospective customers or business contacts who deal with NNC online, NNC will, in addition to the information identified above, collect additional information as a result of your use of the website.
This additional information may or may not identify you. Information collected through NNC's online products will include information that you voluntarily provide. It may also include the type of your Internet browser, operating system, address of the referring site, your IP address and clickstream information.
Cookies are pieces of information that our website sends to your computer while you are browsing our site. These pieces of information allow your browser to utilise some of the features on our site, like storing your product choices in a shopping basket. We use both session ID cookies and persistent cookies. For the session ID cookie, once you close your browser, the cookie simply terminates. A persistent cookie expires after an extended period of time. Most web browsers are set by default to accept cookies. However, if you do not wish to receive cookies you may set your browser to either prompt or refuse cookies. Please note that rejecting cookies will disable your browser from taking advantage of some of the features on our site.

2. How does NNC use personal information?
2.1 Order Fulfillment
For customers seeking our products and services, NNC use the personal information collected to provide you with our products and services. This includes administering your account with us, customer service and providing any information that you have requested. We never sell, trade, lease or rent any personally identifiable information to other companies.
2.2 Information about our Products and Services
NNC uses personal information of both existing and potential customers to advise you about our products and services and promotions that we conduct from time to time.
NNC gives both existing and potential customers the option to decide whether or not they wish to be contacted in the future by NNC about our products and services and promotions.
2.3 Statistics About Website Usage
NNC may use information, including that collected through our website, for statistical purposes to improve the range of our products and services.

3. Does NNC give your personal information to anyone else?
Your information will be held in strictest confidence. Personal information will not be released to third parties except to further the purpose for which you provide the information.

 
4. We ensure information quality
We will take reasonable steps to ensure that customer data is processed promptly, accurately and completely and that corrections will be made as soon as possible.

5. Access and correction
Under the Privacy Act, you have a right to seek access to information that NNC holds about you (although there are some exceptions to this). You also have the right to ask us to correct information about you that is inaccurate, incomplete or out of date. If you wish to exercise your right under the Privacy Act to seek access to the personal information that NNC holds about you, we ask that you contact NNC's Privacy Officer (the details of whom are provided below), who will explain how NNC will handle your access request. In the first instance, we will generally provide you with a summary of the information we hold about you. We will assume (unless you tell us otherwise) that your request relates to our current records about you. These current records will include personal information about you which is included in our databases and in paper files, and which may be used by NNC on a day-to day-basis.
To provide you with access to this personal information, NNC would ordinarily provide you with a printout of the relevant personal information from our databases, or with photocopies of records that are held only on paper files. If personal information about you (for example, your name & address details) is duplicated across different databases, we will generally provide you with one printout of this information, rather than multiple printouts. Ordinarily, NNC will not charge you for the cost of providing this type of access to these records.
For legal and administrative reasons, NNC may also store records containing personal information in its archives. You may seek access to the records held by NNC that are not current records, but if you do so, we may charge you for the cost of providing access. If you are of the view that personal information about you is not accurate, complete or up to date, please provide NNC's Privacy Officer with your request for correction (contact details are set out below). NNC's policy is to consider any requests for correction in a timely way.

6. Is your personal information stored safely?
At NNC security is a priority.  We employ appropriate measures to protect personal information against unauthorized access, disclosure, alteration or destruction.  These may include, among others, encryption, physical access security and other appropriate technologies.  NNC continually reviews and enhances its security systems, as necessary.

7. Contacting NNC
If you have any questions or indeed comments about our Online Privacy Statement or for some reason believe we have not adhered to our statement, please contact:
 by telephone (03) 9555 7955
 by facsimile (03) 9555 3388; or
 by e-mail info@neuralnetworks.com.au; or
 by letter to:
The Data Protection Officer
Neural Networks Consulting
PO Box 433
BENTLEIGH EAST VIC 3165

8. Changes to this Privacy Policy
We may alter this statement as needed for certain products and services and to abide by local laws or regulations around the world.  Neural Networks Consulting reserves the right to amend or modify this statement from time to time.  We urge you to review this statement whenever you visit in order to obtain the most current statement.  Your may change your choices at any time.
 This policy was last updated on 4th September 2008.